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A hospital where patients were left waiting on trolleys and delays were "manipulated" to make them appear less frequent has been told it must improve. Inspectors from health watchdog the Care Quality Commission (CQC) praised staff at the Norfolk and Norwich University Hospital but said they were unable to provide…
Patients with pre-existing mental health conditions feel they are treated with less respect and dignity while staying in hospital, according to the results of a wide-ranging survey. This group reported worse experiences across most areas of care, including how well their needs and preferences were respected, than those without diagnosed…
Action is needed to "keep patients safe" in A&Es, the health watchdog has warned. The Care Quality Commission (CQC) said that safety is a "key area of concern" in urgent and emergency care departments - with almost two thirds (64%) not performing well enough in terms of patient safety. As…
The London Ambulance Service has been taken out of special measures after improving its rating from "inadequate" to "good". The Care Quality Commission (CQC) on Wednesday released a report which rates the organisation as "good" overall and "outstanding" for patient care. The report said that staff often went above and…
The health watchdog has made assumptions that the standard of health and social care may deteriorate this year, one official has said. In an interview with the Health Service Journal (HSJ), outgoing boss Sir David Behan said the Care Quality Commission (CQC) had adjusted its 2018/19 plans to anticipate more…
Health inspectors have told a hospital trust it must do more to protect patients after an elderly woman is thought to have accidentally swallowed cleaning fluid and died. The Chief Inspector of Hospitals said Brighton and Sussex University Hospitals NHS Trust must take further steps to protect people in its…
Independent hospitals must get their houses in order on patient safety if they are to partner with the NHS, the Health Secretary has said In a letter to the chief executives of leading independent healthcare providers, Jeremy Hunt ordered urgent action to be taken to improve patient safety in the…
Former chief inspector of social services Lord Laming has told a health minister he needs to take the threat to one of the country's biggest private home care providers more seriously. The independent crossbencher said that vulnerable people dependent on services provided by Allied Healthcare were "living under the shadow"…
Health inspectors were forced to intervene to help a patient with suspected sepsis at a hospital which was ordered to improve, a report has revealed. Staff in the emergency department of Russells Hall Hospital in Dudley, West Midlands, failed to properly monitor and treat the patient after they were admitted,…
Two fifths of private hospitals in England are failing to meet expected safety standards, according to a report by health inspectors. While the majority of independent acute hospitals provide good quality care to patients, inspections by the Care Quality Commission (CQC) raised concerns over the safety and leadership of some…
White shortlisted job applicants are up to three times more likely to be appointed than black and minority ethnic (BME) applicants in six major NHS organisations and are more likely to report harassment, bullying or abuse from colleagues in four, according to a report. The six bodies which oversee the…
More than 40% of online healthcare services, such as those that provide GP consultations and prescriptions through independent websites and apps, are not providing "safe" care, the health watchdog has warned. The Care Quality Commission (CQC) highlighted cases where independent providers were found to be prescribing high volumes of opioid-based…
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